Thursday, July 27, 2017

Let's Meet at the Duce !!

Looking for something to do in Phoenix on the night of September 14th between 5:00 PM and 10:00?  If so, I will be showing some of my art along with another 20+ artists at the ever eclectic "Duce". The Duce is a strange brew of unique food and drink, games. music & and shopping. Just check out the video near the top of the Duce website. (TV Icon)



There is a $20 entrance fee ($25 at the door) for the art show.  Just scroll down on the Conception Phoenix page to the buy tickets button and select my name. I am so looking for ward to seeing you and mingling with the other artists. The food and drink menu looks great. If that doesn't tempt you, you can see some of my latest pieces up close. If you can't make it, check out my website here

Monday, July 24, 2017

The Future of Business is Smarter Digital

For the last few years we have been pursuing digital through taking advantage of better emerging methods and technologies applied to customer interactions, operational productivity and even new digitally enabled usiness models. While these efforts will continue at full speed, they will not be good enough without AI. There are three major thrusts of AI from a business perspective that need to be considered by the CX levels. There is Entity AI, Process AI and Interaction AI, all of which will contribute indivdually or in concert to new ways of doing business while increasing productivity of most every thing and everyone that contributes to business.



Entity AI:

This is where intelligence is applied to each and every person place or thing. Each entity will have the advantage of intelligence apllied to it over and above it's base intelligence. This will be the dynamic and real time application of incremental intelligence as new intelligence emerges or entities are put into new and different contexts. This will be true for knowledge workers as well as each participant of the internet of things (IoT). With programmable GPUs, TPUs and CPUs, intelligence can either be determined at the source (edge) or in aggreagate and pushed to the source (edge). Entity AI alone will increase productiivty greatly.

Process AI:

Process AI is where intelligence will be appiled to pulling in the right resource at the right time and equipping that resource additional intelligence to complete tasks as effeciently and effectively as porssible. Often new diigtal processes witll be goal driven and smart enough to adapt themselves and pick / enhance the resources needed to atain a proper level of goal attainment even if the goals are complex and conflicting.

Interaction AI:

Interaction AI will be looking at what context entities and processes are operating in and apply intelligence that will help them adapt to changing conditions from simple to complex and will help balance between operational and strategic goals. Interaction AI will be looking for the patterns of emerging events to make key decisions, give advice on actions and even take independent action, if given a high freedom level.

Net: Net:

Eveything and everyone will be getting a smart boost from time to time in the new digital business eara. For the new and unititiated, it will be more often than for the more expreienced. However in today's changing world we all will have to play the learing resource role. Let's get digital smart as fast as we can.


Wednesday, July 19, 2017

Stepping Up to Real Digital

It's time that organizations step it up to digital in ways that help everybody win. What I see, out there, is a goodly number of organizations going mobile and declaring victory without looking at the real journey they put their customers, employees and partners through. What I see is the sharpening of internal organization efficiencies for the short term. While these things are all digital baby steps, I'm not seeing people racing to digital in a balanced way. Yes most organizations are increasing productivity and increasing revenues, but few are leveraging digital in a creative and balanced manner. Let's look at the three giant steps that organizations can take to step it up.



Most organizations are stuck in incremental mode leveraging low hanging digital capabilities, while increasing profitability to keep their CEOs and boards off their back. We know digital works, it's time to commit to digital as a business / IT team. Traditional processes and applications are aimed at inward productivity at the expense of customers and strategic advantage. Most organizations are looking at tactical "ME WIN; YOU LOSE" approaches. It is time for  for everybody to win something. If you doubt me, call up one of your favorite utility companies and ask for something other than making a payment online and to visit their web site to defer people costs. When you get to their web site, it's not optimized for real customer journeys. There is basic decision organizations have to make. "Do we shoot for a new business model or do we incrementally get to a more balanced approach?"

Competitive Advantage: (Committed Digital) 

This is a "shoot for the moon" approach that basically causes a significant shift in values, goals and competencies that considers change as a fact of life. There is a deep analysis on new business models and/or radical ways of supporting the existing business model. It is focused on value to the customer, employee and partners while value to the organization builds slowly over time. At the same time care is taken to plan for future change and scenarios that would cause changes in goals or behaviors of people, processes and machines. Most organizations don't start here, but end up here evenetually.

Try Balance First: (Balanced Digital)

This is more incremental, but not easy approach that interjects outward value and digital capability into processes. This delivers happier customers, employees and partners that considers each parties journey and optimizes on the intersections and touchpoints of all participants. There is no advantage to one party over the other. It causes the internal organizational model to change to serve the customers goals along with the organizations goals in a balanced fashion. This is a huge shift in mentality that can in turn add digital to enhnace the experience for real instead of paving over existing cowpaths. This approach sets the table for natural set of steps to competitive advantage and strategic advantage leveraging business and digital change. This is not a bandaide approach to digital; it is a planned approach.

Keep Optimizing: (Bandaid Digital)

Organizations that are run by "bean counters", old school CIOs and lawyers will try to stay put and outflank their customers and competition through savvy internal optimization. This is a bet that says incremental improvement of existing products and services leads to survival over the long term expecting to evolve to something better.  Digitial is used as a bandaide in this approach. This is a very inward facing approach that leads to exposure to competitors with new business models. The optimized and abused will revolt when given a chance.

Net; Net:

No organization can sit still. It's a matter of picking a proper target and making smart adjustments. Stepping up to digital is a reason to become more outwards focused and strategically agile. Digital Business Platforms (DBP) are ideal for supporting incremental digital apporaches that focus on agile adaptation to balanced internal and external goals.






Wednesday, July 12, 2017

Art for 2Q 2017

This quarter was mostly about experimentation, so I tried a bunch of new things. If you like any of it, let me know. I completed two paintings that leveraged some past lessons of combining water based paints in a semi-liquid form (named a dirty pour). I completed three new 3D fractals as well 


Web Presence:




Sea Swirl



Purple Mist



Color Blizzard


Elton's Shades



Asteroid Field


Previous Quarters Pieces:


1Q 2017 click here
4Q 2016 click here
3Q 2016 click here
2Q 2016 click here
 


Tuesday, June 6, 2017

PEGAWORLD 2017: Proving They Walk the Talk

The theme this year is "Be Future Empowered" which goes beyond the "built for change" theme because Pega is suggesting that it support any new and emerging cloud option as well as empower business users to make quick changes to deal with sifting business. The side benefit to Pega empowering change is the ability to incrementally transform to your organizations version of digital while delivering incremental benefits. This approach allows for making in-flight adjustments to your transformation journey as well. This theme was repeated in one case study after another.



While Alan Trefler, proudly stood in front of a list of companies that are clients of Pega, he pronounced that Pegaworld was no "Awesome Tech Event" with no luminaries, no mass delusions and no BS. He went on to claim real intelligence by having metaphors generating code instead of raw code, real automaton by having outcome driven in process context results and real choice for alternative cloud, database and channel options. The sub-theme was "GET REAL" and the main tent and breakout session case studies backed this theme up. Pega promises a great customer experience, better operational efficiency and better business agility and most case studies had all three.



While Pega offers a strong Digital Business Platform for business operations, it also offers some great pre-canned and customizable solutions for Marketing, Sales and Customer Service. Several examples were given from stage about simple and intelligent always listening bots to help organizations lift their old legacy (brown fields) to a higher level and visually demonstrated below the applicability of both AI and BI intelligence at work in a sales situation



I was impressed by two case studies on the first of the two days I attended. The first was GM who had mapped out their customer touch points and where new digital experiences could help. In fact, GM was planning to interject more touch point options for customer using real time data to allow customer to deal with emerging service issues. This is a great use of digital to enhance the customer experience and lead through great customer touch points in the overall relationship. See below.



Hanover Insurance lead us through their digital transformation plans that had already delivered benefits on their way to better operational efficiency and channel management. They stressed the importance of the business led approach that used incremental improvement through Pegas' agile Digital Business Platform (DBP). The fact that business and IT could collaborate on the DBP was a key facilitator to success. The DBP was used within a very carefully phased architecture that guided the incremental efforts. The benefits, thus far have been encouraging enough to pursue many more steps. While Hanover is not done, it is proving their digital journey beneficial and satisfying.  See below: 








Bottom Line:

Pegas' clients are walking the talk. It was great to see many digital journeys started, partially completed and future steps mapped. I can't argue with success. It might be not as exciting other conferences, but the results speak for themselves. It takes a Digital Business Platform like Pega and others for digital results To learn more about the DBP, click here to sign up for a free webinar

Wednesday, May 31, 2017

Digital Business Platform is a Top Ten Technology

Just search on the top ten technologies and see what you find. I did and found that the digital business platform was on nearly every list. When I coined the term in October 2015, little did I imagine the momentum the Digital Business Platform (DBP) would get. Click here for the first blog on the DBP. Shortly after a number of vendors jumped at the idea.

Since then, the definition has grown deeper and wider than I expected. Aragon Research has invested in the DBP, so there is a for pay approach to find out more about the DBP.  If you want to see a prediction of where the DBP is going, click here.  If you want a vendor rating for the DBP, click here



FREE     FREE    FREE 


FOR A FREE PRESENTATION ON THE DBP CLICK HERE  and sign up for a webinar the explains the DBP and shows how to leverage it to support better customer experiences while generating revenue and cutting costs. I hope to interact with you on this webinar. 

Wednesday, May 24, 2017

Celebrating a Life

It's sad when you lose a family member and a hero. My dad passed away a week ago now and I miss his big character and great sense of humor. He was a wise man who put his family first because he did not have a father and mother to raise him. He and his two brothers Ed and Rob were raised by my old Dutch great grandfather, who had more stories for three life times. My grandfather hung around the family bar, in Walkers Point Milwaukee and left his three boys to fend for themselves. Family was everything to my dad.

He was a Great Dad:

He hammered home the importance of family and gaining the wisdom of God to make it through life. We were told over and over to love others like God loves us and leverage the skills God gave us. He loved his kids, grand kids and great grand kids. We were always safe and secure plus had shelter, food and love. His sense of humor permeated the rooms where he was at all times. My mom, Carol, and younger brother Mike were always laughing with him or at him.



Dad was a Great Employee:

Dad worked his tail off to keep us going and he put in lots of hours pursuing safe transport of passengers and freight. He would work many hours to keep us going and my mom held it all together with her upbeat attitude.


Dads Dreams:

He wanted to be a pilot and worked his way up to a multi-engine & instruments flight instructor from bringing home a surplus air trainer (BT13) like the one pictured below that his brothers timeshared together. For a while he had his own Beechcraft Musketeer, like the one pictured below, that he finally sold when he hit 74. After that he gave lessons and dragged gliders for a while.


Dad was a Sportsman:

He loved to shoot trap gun and fish for muskies. He was my fishing buddy from when I was age 5 to recently when his COPD caught up with him. He and my mom bought a cabin on a lake with seven acres and 500 ft of lake access. He pursued muskies with abandon and earned every one including a 30 pound trophy still hanging in the winterized cabin that my mom and dad kept going. Mom loved all the animals that came to the multiple feeders they kept fresh. My dad heated his house with wood until he hit the early 80s. We had to talk him into natural gas.


Bottom Line:

He was a good man who taught us all what it meant to strike the balance of family, fun and worshipping the God who made us and gave us plenty. So long Pops!! Say "hi" to Andy and the others that have gone on before us. Rest in peace now that you are free from a broken body.