Tuesday, January 16, 2018

AI Automation Versus AI Assistance

We keep hearing about the momentum of AI and the various facets of AI. AI is hot, but what does it mean for organizations and people? Will AI automate our jobs away? Will AI be the friendly assistant that multiplies our given skill sets and competencies? Will AI be a foe once it realizes how weak humans can be? Will countries leverage AI for defense or offense purposes? These are all questions that keep people engaged or up all night. This post is just one debate that will occur in organizations.

The Case for AI Automation:

Organizations are almost always looking for ways to cut costs while making sure their resources are well managed. AI is great when embedded in robots to handle dangerous tasks, so that is almost a "no brainer" for automation. AI is also good embedded in special purpose robots that save labor over the long haul. We have all seen the videos of robots in warehouses or on production lines where speedy precision is the goal.

These a pretty obvious and proven use cases, but there is far more to tap. There are more complex tasks that are ripe to eliminate. Quality assurance focused jobs that leverage sensory focused AI are ideal for automation. There a goodly number of white collar jobs that are about mining and analyzing data and information. Where speed of pattern sensing is key, AI automation makes great sense. Over time AI will be involved with selecting the analysis techniques that will be applied. More and more of today's human labor focused jobs will be automated except where soft skills are needed. Chatbots are even eating into some of these tasks.

The Case for AI Assistance:

While it seems clear that low skill level jobs or ones that require significant speed to action completion are ripe for automation, it is also clear that AI has a great role in assisting humans in completing their tasks as well. There are a goodly number of low level assistants that can handle simple natural language tasks including fast dictation, information look up, calendar scheduling, and travel advice . These are practical, but low level task support.

Additionally, AI can be used to devour information in a speedy and predictive fashion while incrementally learning faster than most humans. This allows AI to advise humans as they sense emerging patterns, sort out multiple contexts and understand an array of complexities. There are software bots that can handle specialized informational and analytical tasks that can push labor to lower levels of skill. Imagine putting experts next to your people to make them smarter. Examples of human collaboration includes medical advice to underwriters, medical treatment plans for doctors and diagnostics for mobile service professionals.

Net; Net: 

There will be more emerging examples of both automation and assistance leveraging AI. I don't think it is an "either or" situation,  but a combintorial "both" situation. Automation is an econmic necessity, but so is the augmentation of humans to handle more complex tasks and shorten the expreince curve. The debate will shift over time and the exmaples will get more complex but hamans and AI will continue to coperate. Everyones skill levels will have to rise for people over the long haul.

Additional Reading:

Myths of AI

Top Seven Uses of AI 

Tuesday, January 9, 2018

Process Predictions for 2018

While Business Process Management is an established, traditional technology category, its role in a successful digital transformation cannot be understated. Too often, the important role process pays in digital delivery goes unnoticed, because it is embedded in solutions and therefore, quite invisible, in many cases. For 2018, process will be as integral as ever before, and will require a business model that accounts for and leverages its full capabilities in new ways. In the new digital era, constituent journeys are the important processes even though other processes continue to support operations.  

Pay Attention to Process in All Forms:

Process is just as important as before, but process is not "the next big thing". Business Process Management has grown from simple, path process optimization to dynamic and adaptable paths for better outcomes. As AI and smart resources invade process and development, things will change rapidly. Process range from simple workflow to dynamic self organizing tasks and everything in between. 

By YE 2020, process and work management in all forms will be pervasive and key to digital solutions.

By YE 2019, all forms of process will be contributing to producing digital results. 

By YE 2019, processes will be dynamically aligned to customer journeys, personas, and customizations. 

By YE 2020, process will be smaller in size and will move closer to the edge of digital solutions. 

By YE 2018, vendors who do not deliver digitally focused process capabilities, either by themselves or through partnerships, will be surpassed by competitors that do. 

If you want the thinking behind these predictions, please visit the Aragon Research site by clicking here

Monday, January 8, 2018

4th Quarter 2017 Art

It's been a laid back approach to my art in the last quarter. There was one commission job for a close friend who used to be on the same skate team as Tony Hawk. Don Ho, aka Donnie Crist, asked me to replicate one his favorite scenes while skating recently. I won't spill the beans on his age, but he does amazing things for a guy his age. He had me paint one of his skate boards in the past. I also wanted to make a statement on global warming with another piece called "Melting Planet".

                                     Web Presence: https://www.james-sinur.com/

                                                             DON HO

                                                     Bertlemann Move                                    



                                                      Melting Planet

Sunday, December 31, 2017

Happy New Year

May 2018 be a better year for you and all of those you hold dear. Stay close to your loved ones and pray for good health. May you be granted all the good things you desire in 2018. I hope to share ideas with all those who pursue digital outcomes.

Friday, December 29, 2017

Top10 Digtial Trends for 2018

2018 is a pivotal year for organizations going digital. Since organizations have had a long gestation period and a number of  years for experimentation. there better be implementation of action plans. 2018 promises to be a year of action and extraordinary change. There will be new ways of working, new habits,  new technologies and new challenges. This is a people challenge as well as an organizational challenge. Nobody is exempt.

Digital Accelerates:

2018 is the year of doing digital. While planning and experimenting with digital was important and will continue in the background, this is the time for delivering real organizational  and personal outcomes. Understanding where digital is gaining traction and applying it for results will be the theme for 2018. Success will breed success in 2018, so getting started quickly will be more important this year than ever before to continue momentum. 

Customers are Everything:

For obvious cost and revenue reasons keeping customers loyal is crucial. The emphasis on customer experience completed in the most delightful way while optimizing a balance between operational efficiency and customer satisfaction is the goal for digital organizations. Outcomes that revolve around customer, employee and partner satisfaction is the end game of digital done right. The ideal is for customers to have a customized interactions in order to maintain relations for life.

Automate It Baby:

Organizations will focus on automating low skill tasks and jobs by adding smarts and processes that can deal with emerging conditions and contexts. As more success occurs, higher level of jobs will be impacted by automation or automated assists. Operations will become leaner because fewer workers will be needed to do the same work. Human insight will still dominate for generalized work, but savings are ripe for the picking. 

Make AI Real & Democratized:

Augmented intelligence will become the most important step towards full A/I. There will be a new collaboration between people, machines and software that is aimed finding important patterns, make complicated decisions and take appropriate actions as fast as possible. Augmented intelligence will become popular because of the benefits that people will experience through extending their intelligence. This will build confidence for A/I to become more autonomous and pervasive. 

Industrial Cloud Dominates:

Cloud will no longer be just an operational destination to create presence and reduce cost. Cloud will provide a level of security and intelligence that organizations will not likely deliver on their own. Right now there is a lot of momentum for private cloud. but the temptation of an intelligent and secure cloud will move more organizations to a more public presence. 

Software Eats the Cloud:

While the cloud will become more potent, it is an operational platform and does not allow of organizational differentiation provided by unique business models, processes/applications or customer experiences. Overtime the cloud will become commodity and the war will be on price. This means that the software that resides on the cloud will make the real differences for organizations and individuals. 

Deliver on Data:

It make no difference if the data is big, fast or dark, organizations will start delivering on the value of the data they actually have. While IoT and emerging processes will greatly contribute to the volume and speed of data, just gathering data will not be good enough. Finding the bright spots in the mostly dark data for operation improvement and customer care will be the focus. 

Eliminate Speed Limits:

The speed to action will become a key differentiators for both product/service design as well as responses to customers. employees and partners. This means that the speed to sensing will be key even if there is no IoT contribution to the process or application. IoT will add more of the need for speed and the ability to absorb complicated patterns of sense and respond. This will put an emphasis faster decisions and actions. 

Context is Everything:

Knowing the how to respond is one thing, but understanding the effect of the response in context is quite different and important. This is particularly important when the context is new and emergent or the combination of contexts might change the response. This is why human and A/I judgment needs policies, rules and constraints to keep responses proper for the situation. Proper management and governance to guide interaction is a key consideration. 

Action at the Edge: 

There is a trend to take action  closer to where the patterns are sensed. This means that a pure centralized control model will not add as much value as breaking down large processes and applications into micro services and process snippets that reside at the edge to sense and respond close to where the event occurred. Quite often this is at the edge, closer to customers and controllers/sensors where decisions and actions can occur with high levels of freedom.

Net; Net:

The proof of digital will show up in a big way in 2018 and will lay the foundation for years to come. Organizations have money to invest into new digital directions and digital skills. 2018 will be the year that many organizations will point to as a turning point up or down. Digital will make the difference, but we will have to learn how to properly combine these trends productively over time. 

Tuesday, December 26, 2017

Attracting the Digitally Skilled

Like it or not, your organization is in a battle to attract people that have or can quickly grow digtial skills. How do you stack the deck in your favor in a world that is well informed? The best resources for digital growth are young fresh minds, but they are not easily fooled nor are they going to trust your organization or the word in your sales pitches. Folks with potential digital prowess will leverage digital resources well. They can easily determine your real culture by checking Ladders, Glassdoor, and Linkedin. They can talk with people that know about the reality of your organization through social media. They will not go on faith like previous generations. What can you do to attract them?

Show Them Likely Career Progression Opportunities:

The digitally savvy want to know how they can quickly grow into more reward and responsibitlity. This means that you have to have documented and proven paths to success for them. While they will be committed to your business/organizational outcomes, they want you to be committed to their desired outcomes when they deliver the goods. They do not trust companies and they have more choices than ever.

Show Them Your Fun Facilites:

The digitally savvy will be working around the clock at times and will be focused on speedy delivery. They want facilities, games, easy accesses to good food and drink. They want fun events, games and opportunities for interactions. Your facility will be a home away from home, so show them that you are committed to pleasing them.

Show Them Training Opportunities: 

These folks want to keep learning and growing, so they are not satisfiefd with organizations tapping their skills for just money. They want to grow and get better for themselves first which will likely benefit the organization they work for at the moment. Your organization had better have lots of learning opportunities that go beyond learning on the job.

Net; Net:

Ths young people have seen organizations back away from supporting workers for a life time and have accepted their own responsibility for their own development and financial success. This means your organization better be ready to partner with them to this end.

Additional Reading: 

Digital Skills in Demand

Approaches to Finding Digital Skills

Tuesday, December 19, 2017

Happy Holidays to Everyone

We wish you the best of the holiday season this year. We, at the Sinur home. celebrate Gods gift to us this Christmas in his Son. We especially count our many blessings this time of year. We hope you have a great holiday season and enjoy your loved ones :)